Return and Refund Policy – KM Electronics

At KM Electronics, we want you to be completely satisfied with your purchase. Our return policy is designed to provide you with peace of mind and a hassle-free experience. Please read the following guidelines to understand our return process:

1. Eligibility for Returns:

To be eligible for a return, the item must be in its original condition, unopened, unused, and with all original packaging and accessories intact. Returns are typically accepted within 5 business days from the date of delivery.

2. Initiating a Return:

To initiate a return, please contact our customer support team through contact@kmelectronics.in. or 0866-2576246. Provide your order number, a brief explanation of the reason for the return, and any relevant photos, if applicable. Our team will guide you through the return process.

3. Return Shipping:

Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective product. We recommend using a trackable shipping method to ensure the safe return of the item.

4. Refund Process:

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original payment method within 7 business days. Refunds may take additional time to appear in your account, depending on your financial institution.

Note: We ship on all days except Sundays and national holidays.

5. Exclusions:

Certain items, such as gift cards, software, and personalized or customized products, may not be eligible for return. Please check the product description or contact our customer support for specific return eligibility.

6. Damaged or defective items:

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, and in some cases, we may request photos or additional information to facilitate the process.

7. Non-Returnable Items:

For hygiene and safety reasons, certain items, such as earphones, headphones, and personal care products, may not be eligible for return unless they are unopened and unused.

8. Return authorization:

All returns must be authorized by our customer support team. Unauthorized returns may not be accepted or processed.

9. International Returns:

International customers are subject to the same return policy. However, return shipping costs and import duties or taxes associated with the return are the responsibility of the customer.

If you have any questions or concerns regarding our return policy, please don’t hesitate to contact our customer support team. We are here to assist you throughout the return process and ensure your satisfaction with KM Electronics.